Remnants Shop Policies
We want shopping on Remnants to feel clear, thoughtful, and easy. Because most items in our marketplace are vintage, pre-owned, or one-of-a-kind, a few guidelines help set expectations while keeping things fair for everyone.
We want you to feel confident about your purchase. If you have questions about purchasing on Remnants, please email us at 📩 hello@peovee.com before completing your order. We’ll do our best to provide the information you need to feel comfortable with your purchase.
Final Sale, With Care
Because our items are often unique and pre-owned, all sales are final.
If you have questions about an item—measurements, condition, materials, or details—please reach out before purchasing. We’re happy to help you make an informed choice.
Vintage & Pre-Owned Items
Most items on Remnants are vintage, pre-owned, or reclaimed. Signs of age, wear, or small imperfections are part of their character and story. We do our best to describe condition clearly in each listing so you know what to expect.
Color & Photography
Please note that colors may vary from screen to screen, and photography may not always capture exact hues or tones. We cannot guarantee color accuracy, so if you need further clarification, don’t hesitate to contact us.
Damaged Items or Order Issues
If your order arrives damaged or there’s an issue, please contact us within 48 hours of delivery and include photos and details.
Remnants is a marketplace connecting buyers with independent sellers. We’ll coordinate with the seller to understand what happened and determine next steps. While all sales are final, we care about your experience and want to ensure your order arrives as expected.
Delivered but Not Received
If a package is marked delivered by the carrier but you did not receive it, please contact us within 48 hours. We’ll help guide next steps, including working with the carrier. Remnants and sellers are not responsible for packages lost or stolen after delivery, but we’ll do our best to support you in navigating the situation.
Shipping Details
Please double-check your shipping details, including your address, before placing an order. We are not responsible for packages lost or delayed due to incorrect shipping information provided at checkout.
Response Time
We typically respond within 1–2 business days.
Marketplace Note
Remnants is a marketplace that connects buyers with independent sellers. Sellers are responsible for fulfilling orders, while Remnants helps coordinate communication and support to make the process smooth and transparent.
Thank you for shopping with us and supporting sustainable practices!
